When you build software, your approach to customer support is strategic. If you endeavor to create your first software product, thinking about support from the beginning will help you resource your product properly once it is actively used by your customers. The strategic question is how do you want to differentiate yourself with your support
One of the simplest ways to get started with a software product for your customers is to automate the review of data. That is especially valuable when you can identify events, anomalies or patterns and notify your customers. This pattern of product is easily monetized because the value proposition is simple. Use smart machines instead
When Blacklight evaluated technologies for the partners in our platform, the cloud provider was a major piece of the decision. We needed a partner that was robust, provides virtually infinite scale, clear pricing and most of all the breadth of tools our customers most need. While other providers offered great integration for a specific stack,
AUSTIN, TEXAS AUGUST 31, 2017 Blacklight Solutions has named Internet entrepreneur and AI visionary Ian Clarke to lead the company’s new Machine Intelligence Practice. Clarke created and launched Freenet, the web’s first peer-to-peer, censorship resistant platform for communication, and his research in artificial intelligence has led to numerous technology advances and business startups. His work has resulted in
AUGUST 15TH, 2017 BY STEVE KUNKEL There are over one hundred BI tools in the market today. When looking at embedding one to create reports and dashboards for your customers, how do you know which tool is right for your software application? How do you distinguish one brand from another? They all tout many similar benefits. So
Some industries are quicker to adapt to technological advancement. The insurance industry may have a mixed record on how well it has used the Internet and various communications platforms but it does not appear to be hesitating on deploying tools that rely on Artificial Intelligence (AI). In fact, it almost looks like every significant player
“75% say Automation and AI will be critical to delivering products and services.” This is the time to get your strategy together. Don’t lose market share with your product because of a new competitor with a disruptive idea.
Tech Firm Adds Dimension to Fracture Predictive Project at University of Texas AUSTIN, TEXAS (PRWEB) JUNE 29, 2017 Blacklight Solutions, an applied data analytics firm in Austin, has developed a cloud-based tool to enhance the energy recovery research of the University of Texas’ Cockrell School of Engineering. The project is a collaboration