Support Policy

Support Policy 2018-04-24T19:03:31+00:00

DATACURRENT SUPPORT:

Blacklight Solutions offers a ticket system for DataCurrent support.  If you are in need of support for your DataCurrent deployment we offer ticket support (support@blacklightsolutions.com) as well as phone support (512.795.0855) between 9am-5pm (Central U.S.) Monday–Friday with the exception of federal holidays.   Support requests outside of these times will be answered the following business day.   Support requests will be handled in the order in which they are received.

MANAGED SERVICES SUPPORT:

Blacklight Solutions offers a ticket system for Managed Services support.  If you are in need of support for your Managed Service arrangement with Blacklight, we offer ticket support (support@blacklightsolutions.com) as well as phone support (512.795.0855) between 9am-5pm (Central U.S.) Monday–Friday with the exception of federal holidays.   Support requests outside of these times will be answered the following business day.   Support requests will be handled in the order in which they are received.