➾ Real-time identification of network issues and visibility into performance trends over time.
➾ Advance warning of environmental impacts to network performance to mitigate customer impact.
➾ Analytics on call-routing data to optimize pricing strategy and maximize revenue realization.
➾ Scaling of data processing and management processes to keep pace with operational needs.
➾ It could take 24 hours to identify and address environmental impacts to the network, leading to lags in updating pricing and routing.
➾ System processing outages could take a full day to resolve, leaving the business in the dark on network performance.
➾ Limited analysis and reporting capabilities to surface performance insights.
➾ System would be more efficient with the application of decisioning technology based on analysis of historical data.
➾ Impact Telecom made 10,000+ system configuration updates based on the new analytics capabilities to improve network efficiency.
➾ Data processing improvements enabled the company to optimize routing strategies and increase revenue realization
➾ The Early Warning System recognizes changes in system performance and provides real-time alerts when there are issues.
➾ The company can now easily track and report on measures such as post-dial delay, route termination and call quality.
➾ Analysis and reporting on performance at a regional level was made possible for the first time.