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Fraud Detection with DataInsight |
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A telecommunications company with a call volume of 30 million calls per month was underserved by its fraud detection vendor and needed a more dynamic, bespoke fraud platform that allowed them to incorporate business rules and statistical profiles that were completely unique to their business. Additional needs included a more flexible fraud search, automated customer treatment options, and the ability to adapt to new fraud trends.
Solution
Blacklight implemented DataInsight into the customer’s environment. DataInsight provides a statistical model to represent fraud/normal classes of behavior. It also provides an adaptive profiling engine that continually updates itself to match the latest fraud trends. The product provides adaptive call profiling, business metric thresholds, geo-coding by ani exchange carrier level classification, and nearly 300 rules to identify fraud.
Results
The DataInsight platform was integrated into the existing environment within 8 weeks. Within a month of evaluating the system, our customer terminated its existing fraud solution and purchased a full license.After the first 45 days of production the solution identified and protected enough revenue to cover the cost of the implementation. CSR Agents currently use the call case manager portal daily and have set the system to automatically block callers when certain rules fire providing fully automated customer treatment.
In summer of 2009, executive team announced a commendation for the business sponsor for his role in the project.
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