When you build software, your approach to customer support is strategic. If you endeavor to create your first software product, thinking about support from the beginning will help you resource your product properly once it is actively used by your customers. The strategic question is how do you want to differentiate yourself with your support
One of the simplest ways to get started with a software product for your customers is to automate the review of data. That is especially valuable when you can identify events, anomalies or patterns and notify your customers. This pattern of product is easily monetized because the value proposition is simple. Use smart machines instead
We are happy to announce our new course in Approachable Data Science offered for beginners who have no exposure to machine learning or data science techniques in their background. There is no requirement to know a specific scripting or coding language or to have a computer science background. With this course we are sharing our
Blacklight Solutions is proud to be a part of the technology community here in Austin and we are excited to spotlight our new leadership positions in the community, upcoming Data Science events, and two community-focused fundraising campaigns. The Association of Computing Machinery is the largest professional organization specifically for computer scientists in the world. The
Our community work is part of our DNA, and we challenge ourselves all the time to find time in our schedules to contribute to the community. Whether it is becoming one of the biggest fundraisers for Austin Sunshine Camps or through our community education work with the Association for Computing Machinery (ACM) we continue to
From Services Provider to Software Vendor Your service is successful. You are fulfilling the needs of your customers. Your reputation is healthy, and now you are looking to expand more. The most basic expansion strategy is asking what else you can do for your existing customers to strengthen your relationship. Offering a software product is
Interested in a counter-intuitive statistic? In one survey successful business intelligence project leaders reported getting value from their implementations more than twice as fast as those that failed to meet their objectives. A natural tension usually exists between speed and impact. When one is prioritized in technology, too often the other suffers. As indicated in
When Blacklight evaluated technologies for the partners in our platform, the cloud provider was a major piece of the decision. We needed a partner that was robust, provides virtually infinite scale, clear pricing and most of all the breadth of tools our customers most need. While other providers offered great integration for a specific stack,
Amazon certainly knows how to go big at a conference. With nearly 50,000 attendees AWS re:Invent was spread across Las Vegas hotels and included fully booked sessions from end to end. Over 1000 sessions were held and venues spanned the MGM, Aria, Venetian, LINQ and Mirage elevating conference logistics and unfortunately wait
Amazon certainly knows how to go big at a conference. With nearly 50,000 attendees AWS re:Invent was spread across Las Vegas hotels and included fully booked sessions from end to end. Over 1000 sessions were held and venues spanned the MGM, Aria, Venetian, LINQ and Mirage elevating conference logistics and unfortunately wait times to
